Refund policy
Refund Policy
Carve My Waves™ is a brand of PR Signature Standards Holding LLC, based in St. Louis, Missouri. We want you to be happy with what you ordered. This policy explains, in plain terms, what can and cannot be returned, and how to start a claim. To start any claim, email us at rhoades2clean@gmail.com with your order number and a description of the issue. For anything damaged or defective, attach clear photos — they let us fix the problem fast.
Custom and made-to-order boards
Custom skateboard and longboard decks, custom boards, and other made-to-order items are produced specifically for you. Orders go through a payment-processing hold before production is released — production is typically released about 5 days after you order. You may cancel for a full refund at any time before production is released — just email us. Once production is released, these items are final sale and cannot be returned or exchanged for buyer's remorse, wrong size selection, or a change of mind.
The exception: if your custom item arrives damaged, defective, or with a manufacturing error (for example, a printing mistake or the wrong design), contact us within 14 days of delivery with photos of the item and the packaging. We will make it right with a replacement or a refund.
Print-on-demand apparel and merchandise
These items are printed when you order. If an item arrives damaged, defective, or misprinted, contact us within 30 days of delivery with photos and we will replace it or refund you. Standard (non-defective) merchandise may be returned within 30 days of delivery if it is unused, unworn, and unwashed: email us first for return instructions. Unless the return is due to our error, return shipping is at your cost.
Gear and dropshipped items
Gear may be returned within 30 days of delivery if it is unused and in its original condition: email us first for return instructions. If any item arrives damaged or defective, contact us within 30 days with photos and we will replace it, repair it, or refund you. For safety reasons, helmets that show any sign of use or impact cannot be returned.
Digital products
Because digital books are delivered instantly, they are non-refundable after delivery or download. The exception is a defective or corrupt file: contact us and we will re-deliver or replace the file first. If we cannot provide a working file, we will refund you.
How refunds work
- Approved refunds go back to your original payment method.
- Please allow 5-10 business days after approval for the refund to appear, depending on your bank.
- Original shipping charges are non-refundable except when the return is due to our error or a defective item.
- If a return is sent without contacting us first, we may not be able to identify or process it.
Contact: rhoades2clean@gmail.com